laurie jVerified Inoubliable An absolutely unforgettable safari! We spent 3 magical days with my boyfriend and had the chance to observe an incredible diversity of animals: ostriches, zebras, buffaloes, vultures, giraffes, elephants, wildebeest, warthogs, monkeys, meerkats, and a multitude of gazelles and antelope, full of lions... And the highlight of the show: a lioness accompanied by her lion cubs, a simply magical moment! Le Kilimandjaro aussi. Our guide was great: attentive, warm, full of good humor and more French, which really facilitated the exchanges. An atmosphere at the top and memories engraved for life. We recommend 1000%! PjessuaVerified Listen, reactivity, perfection Thank you for this experience Everything was perfect From the very beginning everyone listened to our problems and especially extremely reactive to explain the safari , how to settle , tips to make the arrival in the country easier for us.Our guide Musa picked us up in our hotel in nairobi and took us to the lodge in the masai mara he was listening, friendly full of important and interesting information.During the safari itself it was exceptional we feel that he is a passionate and that he had in mind that we could spend the best possible experience he really gave his all so that we could see the maximum of animals and this was rewarded because we could see two leopards which was absolutely not won and that could not have been the case without his relentlessness.The lodge was great Emma LVerified Quality Safari but lack of organization and frankness Very good guide on the whole safari part. Loves his job, knows animals and their environment. Thanks to his experience, we were lucky to have a good insight into life in the jungle and savannah. As for the organization of things are to be reviewed. We were changed hotel at 6 pm for 6:30 pm when we had paid for our entire trip well in advance to avoid this kind of inconvenience. Payment for the room had not been made in advance and due to lack of space we could not stay in the hotel of our choice. We were disappointed. Another point is that Saitoti spends a lot of time on the phone driving to manage her business, which makes the exchanges less frequent as the trip progresses. Too bad because we would have liked to discuss and learn more + lack of security. Overall it was average on a personal level, the remarks made on the phone affected his sensitivity and ego. Following this exchange, the ties deteriorated until we received no more news from him on the rest of the trip (activities, return flight to Nairobi + last hotel). We had to pay for a hotel on our own on the last night because no taxis showed up at Nairobi airport before we returned to France while it was booked in the “travel package”. Disappointing end, but very nice memory of Kenya which is a very beautiful country with really nice and welcoming people. I recommend Saitoti for the safari part exclusively but for the rest spend your way especially if you are a couple or with young children because the organization is deplorable (+ greed on the beach hotels part where we feel that Saitoti values more its network with hotels rather than a real customer listening as to the desired hotels. Stay for the very stressful blow regarding our flights by plane, our activities and our transfers on the end of the stay. I am very mixed on the trip and naturally disappointed. Climber51337684454Verified Thank you Gibson for this wonderful safari An unforgettable experience thanks to our Gibson guide who also speaks perfect French. We did a safari in Masai Mara.He knows the reserve as his pocket and always finds the best places to observe animals. Thanks to him, we saw incredible scenes, while learning a lot about wildlife and the surrounding nature. In addition to being an excellent pilot, he knows how to handle every situation with professionalism and good humor.A passionate and exciting guide that we recommend 100%! Thanks for everything, Gibson! Sightseer24138382486Verified Amazing! I recommend Unbelievable experience. Our Francophone guide was great. He really took care of us and made us live magical moments. He knows the savannah by heart, he is respectful of animals and nature. You can go without any hesitation. If we have the opportunity to come back we will go back with them! TonyVerified To avoid, not serious ! Forced us to pay 1800 USD last minute. The trip was good but we've been forced to pay additional 1800 USD last minute.Now it's been 5 months I'm trying to get back this money. Sarah SVerified An unforgettable experience! Live review of our Grand 5 Jeep Safari and Saitoti safariWe are currently in the middle of a Kenyan safari with Grand 5 Jeep Safari, and it is an absolutely magical experience! Every day we live incredible moments close to nature, and all this is made even more exceptional by our Saitoti guide.His knowledge of the terrain, his sharp eyes and his passion for wildlife allow us to observe unforgettable scenes. He knows exactly where to go and takes the time to explain every detail about the animals, landscapes and local culture. Always smiling, attentive and professional, he turns this journey into a real immersion.If you are looking to live an authentic and unforgettable safari, we can only recommend Grand 5 Jeep Safari and especially Saitoti! This is an exceptional adventure that we are not about to forget.We still enjoy every moment and look forward to sharing more highlights! Marion CVerified An amazing time I had an amazing time at Taita hills salt lick courtesy of grand 5 jeep safaris. The views from my room were amazing and also during the game drives I got to see alot of animals. Took alot of pictures and had an excellent and amazing time. I recommend booking with Grand 5 jeep safaris . Their tour guides are amazing too very gentle with their customers. fidilia mVerified The best experience ever. The trip was the best I have ever had. And services were amazing. I got to see animals of my liking like the elephants,giraffe, heart beast and impala. I loved how the tour guide was very detailed with information and very punctual when it comes to the game drives. Julia LVerified Travelling with an agency is sence relieve you for my part this experience was stressful .. Despite all the goodwill, I do not recommend this agency for lack of organization, lack of communication with these clients and greed.Lack of communication: the driver had a different program from ours and I had to make the connection with the agency to respect our program (take the Voi-Mombasa train, our tickets were not purchased while they were included in our program / we wanted to go to Salt Licks as planned in the program Totti had booked a hotel outside the park / Totti moved two of our activities the same day without asking our opinion to register them on a day of rest / he also cancelled one of our services while we had exchanged on the phone for maintenance ... not to mention all the times I asked him, he did not answer and he hung up on the phone several times.Lack of organization and appetite for money: the day before we left for Watamu, Totti suggested that we no longer go and stay in the hotel where we are because it is a 5-hour drive away (from Diani) and then at least 3 hours drive to Mombasa... but no financial compensation offered us because we had already paid the transfers well late upstream...We had also asked to carry out a visit and activity in an orphanage for two people (which went very well ), his collaborator SURU on Diani assured us that in addition to the donations we had made to the orphanage, they would receive some compensation, that they were used to carrying out this kind of service etc (we met his collaborator so that he reassured us on this point...) finally Totti keeps repeating that he NEVER pays orphanages .... It’s really gross and inhuman knowing that we asked for this visit as an activity.Finally, during one of our activities his driver arrived 33 minutes late, without any excuse etc. from the driver or the agency that knew... he even allowed himself to invite us to our activity without any authorization. We had done a cooking workshop in a family, he deliberately ate out of our dish ... while we were late for another of our activities... I deplore this lack of professionalism and respect towards these customers, knowing that I also work in tourism ... I invite you to pass your wayTripadvisor rating score: 4.6 of 5, based on 23 reviews
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